Anti-Spam Policy
A help desk exists to answer people who asked. Any mail that reaches someone without a ticket is outside that purpose. Our systems refuse it, and a company that tries to send it loses access.
Our guarantees
- Mail is generated only from tickets in the company's help desk.
- Ticket contacts of one company are never visible to another or to partners.
- Companies may not import contact lists into the help desk to mail them.
- Feedback questions are limited to one per closed ticket.
Not permitted
- Creating tickets to send announcements or offers.
- Using ticket notifications to collect addresses for marketing.
- Repeated survey reminders after a ticket is closed.
- Sender names that hide which company the help desk belongs to.
Response to complaints
- We confirm receipt and identify company and ticket from the headers.
- If the complaint is plausible, outgoing mail for that company is limited to replies to existing tickets while we check.
- Proven misuse ends the company's access; the address is excluded from further mail through us.
- Blocklist operators receive the details they ask for.
A ticket mail you did not expect?
Forward the message including its full headers to the address below. We will check whether a ticket was really opened in your name.